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FAQs

 

Table of Contents

  1. Why do you perform all the work in-house?
  2. Are there any problems shipping to Canada?
  3. How do I ship  information to you?
  4. Do you offer volume discounts?
  5. Why should I outsource my Data Entry or Word Processing?
  6. Do you accept long term Clients?
  7. Why are your rates expressed in both Canadian and U.S. Currency?

Why do you perform all the work in-house?

By performing the work in-house, we have a tight control over the quality of our work, and the scheduling of jobs. If our clients have any questions regarding the progress of their job, we are able to respond almost immediately.

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Are there any problems shipping information to Canada?

There is no problem shipping information to Canada. The information comes in marked as "Documentation only" with a limited value of less than $10.00

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How do I ship information to you?

Information can be shipped through your favorite courier. We use UPS, Fed Ex, or Purolator. Please see our shipping webpage for exact details.

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Do you offer volume discounts?

Yes we do. Volume discounts are determined on a job by job basis (number of records, pages, fields, etc...). For our regular prices, please see our pricing webpage.

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Why should I outsource my Data Entry or Word Processing?

By outsourcing, you cut your operating cost and time. You don't have to perform interviews to hire temporary staff, provide them with desk space, equipment and/or training. By outsourcing, the additional help is there when you need it and gone when you no longer require it.

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Do you accept long term customers?

By all means. We can enter into an agreement to process your data for an extended period of time which allows you to take advantage of our volume discounts. Having said that, we also accept one-time and smaller jobs - to be honest, it helps us schedule our staff if we have both long term accounts and shorter duration jobs.

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Why are your rates expressed in Canadian and U.S. Currency?

Simple, we are trying to make paying for our services as easy as possible. If your Company usually pays in U.S. funds then we will invoice you in U.S. Funds. If your Company is based out of Canada and you prefer to pay in Canadian funds, then we will bill you in Canadian funds. For our international Customers, we can invoice you in either currency (Canadian or U.S.).

 

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